About the Role

About Allies of Skin:
Allies of Skin is a forward-thinking skincare brand driven by science and a commitment to delivering high-performance products for a diverse, global audience. As we continue to grow, we are focused on optimizing our supply chain operations to better serve our customers. We’re seeking a Customer Supply Chain Manager to ensure seamless order fulfillment, enhance customer satisfaction, and drive operational excellence across our supply chain.
 
Job Overview:
 As the Customer Supply Chain Manager at Allies of Skin, you will be the primary contact for wholesale customers and the Allies of Skin B2B Team, ensuring seamless operations and exceptional service. You will manage the order-to-receipt process, oversee ERP system health, maintain optimal inventory levels, and ensure on-time, in-full deliveries. Collaborating with logistics, warehousing, and commercial teams, you’ll address operational challenges, implement improvements, and support short-term marketing and commercial activities. This role is pivotal in driving efficiency, building strong partner relationships, and enhancing customer satisfaction.

You'll Do

• Communicate in a pro-active, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays, out-of-stock, etc.
• Manage and streamline order to receipt flow as well as Systems administration and ERP health checks (part/not fulfilled orders; month-end processes; file timings and issues etc.)
• Understand and maintain SKU ranges, discontinued, NPD and allocations orders, OOS, and optimal inventory levels within tight commercial, operational & other resource constraints by creating transfer orders between multiple sites globally.
• Provide support and assistance to the regional Customer Supply Chain Manager and the National Accounts team on the performance of the day-to-day operations and operational concerns of wholesale customer partners / AOS B2B team
• Able to work and influence the logistics and warehousing team to ensure that orders are dispatched and within retailers specifications
• Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.
• Have total control and understanding of OTIF management and implement and improve the procedure.
• Have a strong awareness of short-term commercial and marketing activities that could impact the effectiveness of the operations and proactively manage these business requirements with the support of key stakeholders.

Reporting Relationships

• Reporting to the senior manager of supply and demand
• Supporting the regional National Accounts function as the first point of contact for Supply Chain queries.

Opportunities for development and career advancement

• As part of a rapidly expanding region, you will be given many exciting new implementations to manage. You will also be expected to be a key part of our drive for continuous improvement, reviewing current processes and investigating better, industry-leading, ways of working.
• The Customer Supply Chain team has a clear career path that you can follow or else look to progress via another Supply Chain team or an entirely different function!

You are

• A strong educational background
• Strong data and Excel skills with the ability to use complex formulas (IF, SUMIFS, etc)
• Experience with an ERP system is highly desirable, someone IT savvy
• Strong organizational and time management skills.
• Inquisitive and keen to learn and develop.
• Showing outstanding attention to detail, identifying, and correcting anomalies quickly
• Ability to work both independently and within a team.
• Able to be agile and flexible in your role. Independently driving personal development and experience and being a key player in the team ensuring as a collective we achieve our goals.
• Able to demonstrate real examples of supporting projects/improvements right through to the end result.
• Able to demonstrate examples of building and improving internal and external stakeholder relationships.
• Experience or Interest in similar Wholesale/Supply Chain Role

Why us?

• A flexible work environment with remote work options.
• A competitive and attractive salary
• Product discounts
• Opportunities for career growth and professional development.
• A collaborative, innovative, and inclusive company culture.
• A dynamic working environment, flat hierarchies, fast responsibility, and new challenges every day 

About us

At ALLIES, formula is everything. We make efficacious skincare for all skins at every stage of life. 
 
Our products are sold globally in major international multi-store retailers like Sephora SEA, SPACENK, Galleries Lafayette, MECCA, as well as thorough our own eCommerce platform.